HOW LONG DOES IT TAKE TO SHIP MY ORDER? It generally takes 7 - 10 business days to ship your order with our standard shipping costs. This gives us time to contact our warehouse to prepare your order for shipment. We do offer expedited shipping on some items, so please contact our offices if you would like to try to expedite your shipping. There are additional costs for expedited shipping. Our policy of "Free Shipping on orders $100 and above" does not apply to any expedited shipping. Most orders ship prior to the 7 - 10 shipping time.

Once your order has shipped, the shipping tracking number is entered in our system. You can check this number by accessing our Customer Care page and entering your order confirmation number where requested. If your order has shipped, and you have entered your requested information, your shipping tracking number will appear. Copy that number onto the webpage of the shipping company and you will be able to track your package as it moves along their system. If your tracking number does not appear, the item more in likely has not shipped yet.

Please Note: Once the package has been shipped, the package is in the hands of the shipper and is no longer in our control. Embroidery Plus Designs will not be able to change, cancel, or expedite the shipping once it has left our warehouse. Embroidery Plus Designs has no authority over the speed of the shipping company.

HOW CAN I TRACK MY ORDER? Once your order has shipped from our warehouse, your shipping tracking number is placed on our website. To access this number, go to the Customer Care page on the website. Put in your Order Confirmation number, where indicated, and your tracking number will appear. This is not a direct link to the shipper, but you can copy and/or paste this number onto the shipper's website to track your package. If no shipping number appears, your order has not left our warehouse yet..

WHAT DOES THE (R) MEAN NEXT TO THE ITEM NUMBER? This means the item is "Refurbished" or "Reconditioned". Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as refurbished or reconditioned to be resold. Every product targeted for refurbishing or reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged. Either the original manufacturer or a reputable professional outside firm will perform the refurbishing, or reconditioning, returning the products to like-new or almost new condition.

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